Top 7 Frustrations When Hiring a Plumber

Category: Save Water

Many homeowners have unfortunately faced plumbers that overpromise and underdeliver. How do you know if you're getting a plumber that can get the job done quickly without sacrificing quality? Today we're sharing the top 7 frustrations that households have when choosing a plumber and how you can be better equipped to hire a great one.

1 - Lack of Availability
Some plumbing jobs require immediate support and assistance, however there are plumbers out there who are unwilling to come out and help households when urgent repairs are required. Some plumbers play off the shortage of skilled tradespeople and can be very difficult to pin down when you need them.

When you're facing a plumbing crisis, you don't have time to wait around! Look for a plumber offering same day services so when emergencies arise- as they do from time to time, you'll know who to call straight away.

2 - Not Showing Up On Time
Lack of punctuality from a plumber is a big bug-bear of homeowners and can be very costly if you require immediate attention to prevent your plumbing system causing more damage. What's worse is that some plumbers may decide to "no-show" if they can't see if the plumbing job is profitable. Not only does it throw out your day, a plumber that doesn't show up on time or alert you beforehand that they are running behind schedule is sure to become unreliable in other ways on the job.

It's better to not take the chance. Look for a plumber with a proven track record of reliability and trustworthiness based on positive customer testimonials.

3 - Low Quality Materials Used
To make larger profits on jobs, some plumbers utilise low quality materials. Using cheap materials not only results in the final job being low quality, but increases the chance of problems down the track. Any savings the plumber makes by using second-rate materials will often come back as an additional expense later down the track when you need to have work fixed or repairs done again because they didn't last as long as they would have, if quality materials had been used.

Always ask if quality products are being used for your work and perhaps check the plumber's website (if they have one) to see if they mention what brands they prefer to work with so you are in a better position to decide whether to hire the plumber or not.

4 - Inexperienced
In another cost-cutting measure, some plumbers may decide to send out their first or second year apprentice without attending the site themselves. Unfortunately, customers find themselves not only with plumbing work that reflects the inexperience and low skill level of the beginner apprentice, but also a bill that doesn't match the quality of work performed.

Of course, apprentices need the opportunity to learn, but make sure that someone who is fully qualified will also be there to oversee and ensure the quality of the work being completed.

5 - Too Expensive
It costs... What?!? If you've ever been handing an invoice from a plumber that far exceeds an original quote you received online or on the phone, and there's been no conversation with them to discuss additional costs, then you would understand the feeling of being caught off guard by an expensive bill. Be aware of the warning signs for this behaviour such as receiving a very low initial quote for a plumbing job - if it's significantly lower than other quotes you've received there's probably a good reason why - usually that they've not set out everything that's included (and isn't!).

The best way to avoid "bill shock" is to shop around for quotes and select a plumbing team who have excellent communication skills and a great reputation.

6 - No Insurance
There are a few forms of insurance required by plumbers to practice, like public liability that is mandatory in most states of Australia. Public liability insurance covers plumbers financially if an event arises that property damage or personal injury to a customer or member of the public.

One way of telling if you are dealing with a plumber that is not insured is if you are not issued with a compliance certificate that certifies that the work complies with the relevant plumbing standards, regulations and that they hold the relevant insurances to protect the consumer from defective work. If your plumber does not issue compliance certificates then this is a tell-tale sign that they are not insured or worse still- even licensed to operate!

7 - Poor Customer Service
Footprints on the carpets of work boots? Several holes left in the walls that haven't been patched up properly? Plumbing can be a messy business so there is basic etiquette that is expected of a plumber. The right plumber for the job will be respectful of your house and exteriors and will clean up the working environment after the plumbing job has been completed. If you need to fix up your property after the plumber has visited then they are not a keeper.

Be sure to also consider how the person you speak to on the phone addresses you and how the plumber who attends your home interacts. Communication is vital so you want to be sure that the people you're dealing with give you the right kind of vibe and are happy to answer your questions.

At Laser Plumbing we pride ourselves on being "Totally Dependable," servicing Canberra and the surrounding areas, offering same day service for domestic and commercial emergencies. Built on a reputation of years of delivering high quality plumbing work at Laser Plumbing Queanbeyan we are ready to delivery high quality services for any plumbing challenge.